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Quality of Transport Service in Intercity Road Passenger Transport: A Literature Review

Tomislav Bubalo and Marijan Rajsman
Universtiy of Zagreb, Faculty of Transportation and Traffic Sciences, Croatia
Abstract—Achieving an adequate level of quality of transport services is a prerequisite for providing transport services. Certain level of quality of transport services is essential for the operation of intercity road passenger transport due to the increasingly competitive competitiveness of road transport companies in the transport services market. The topic of this research is also based on the presented topic, primarily through a comprehensive and systematic presentation of the current scientific knowledge in the area of quality management in road passenger transport. The structure of the public road transport system and the quality of transport services are described. The paper presents the quality of transport services as the basis of business excellence of road transport companies. Various models of quality management of transport services are described, as well as methods of assessing the quality of transport services in road passenger transport. The review is displayed of the current scientific research on the elements of quality of transport services in road passenger transport. The purpose of the research is to improve the methodology for assessing the quality of transport services with the aim of optimizing business and competitiveness of the road transport company.
 
Index Terms—road passenger transport, quality of transport services, competitiveness

Cite: Tomislav Bubalo and Marijan Rajsman, "Quality of Transport Service in Intercity Road Passenger Transport: A Literature Review" Journal of Traffic and Logistics Engineering, Vol. 8, No. 1, pp. 18-28, June 2020. doi: 10.18178/jtle.8.1.18-28
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