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Real-Time Monitoring of a Mobile Ticketing Solution

Marta Campos Ferreira, Teresa Galvão Dias, and João Falcão e Cunha
Universidade do Porto – Faculdade de Engenharia, Porto, Portugal
Abstract—Mobile ticketing in public transportation is starting to replace the old ticket card. As technology evolves, there is the need to reduce the complexity of existing public transportation systems. Usually, it is required that users memorize different areas of the city, know the exchanging points and the complete schedule for a specific transportation vehicle. This context, together with the fact that technology is rising as fast as ever and that the users are increasingly accepting mobile payment solutions, motivated the development of a new solution for mobile ticketing. This solution is based on existing technologies, such as Near Field Communication and Bluetooth Low Energy beacons through a Check-In/Be-Out system and one of its main objectives is to eliminate the need for users to understand the sys-tem. This solution has been extensively evaluated and tested, in the Metropolitan Area of Porto, during one year with about 190 real passengers. However, implementing an entirely new system on top of an existing one can be prone to several flaws. In order to detect and solve errors, abnormal situations or inconsistent behaviors that may occur in any new system, a real-time monitoring system was setup on top of the mobile one. The focus is to collect and gather information from different sources, so it can be displayed and observed. Therefore, this paper details the monitoring system that was developed and presents the main results regarding its deployment.

Index Terms–Mobile ticketing, mobile payment, monitoring, bluetooth low energy

Cite: Marta Campos Ferreira, Teresa Galvão Dias, and João Falcão e Cunha, "Real-Time Monitoring of a Mobile Ticketing Solution," Journal of Traffic and Logistics Engineering, Vol. 7, No. 2, pp. 53-58, December 2019. doi: 10.18178/jtle.7.2.53-58
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