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Codesign of a Mobile Ticketing Service Solution Based on BLE

Marta Campos Ferreira, Teresa Galvão Dias, and João Falcão e Cunha
Universidade do Porto – Faculdade de Engenharia, Porto, Portugal
Abstract—Complex transport networks and lack of seamless options are barriers to the use of public transport services. Modern mobile ticketing services allow to travel in a convenient and smooth way, enhancing the customer experience. The successful design of mobile ticketing solutions requires action from complex ecosystem of organizations. This paper presents the codesign of a mobile ticketing service solution based on Bluetooth Low Energy (BLE) technology, resulting from close collaboration between different stakeholders of the ecosystem. The solution is based in a check-in/be-out scheme, requiring an intentional user action when entering the vehicle, being the alight station automatically detected by the system. The mobile phone interact with BLE beacons installed in metro and train stations and inside buses, allowing to locate the customer along the transport network. Different contributions and perspectives of each actor to the design of each activity of the customer experience as well as the final decisions that have been taken are also presented.

Index Terms—mobile ticketing, public transport, BLE, codesign

Cite: Marta Campos Ferreira, Teresa Galvão Dias, and João Falcão e Cunha, "Codesign of a Mobile Ticketing Service Solution Based on BLE," Journal of Traffic and Logistics Engineering, Vol. 7, No. 1, pp. 10-17, June 2019. doi: 10.18178/jtle.7.1.10-17
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