1. How to submit my research paper? What’s the process of publication of my paper?
The journal receives submitted manuscripts via email only. Please submit your research paper in .doc or .pdf format to the submission email: jtle@ejournal.net.
2.Can I submit an abstract?
The journal publishes full research papers. So only full paper submission should be considered for possible publication...[Read More]

Quality Function Deployment in Airport Terminals: The Airport of Porto Alegre Case

Fernanda D. Weber , Aline C. B. Mancuso , Luiz A. S. Senna , and Márcia E. S. Echeveste
Federal University of Rio Grande do Sul, Industrial and Transportation Engineering Department, Av. Osvaldo Aranha, 99 – 5º floor, Porto Alegre – RS, BRAZIL
Abstract—Since years 90, the Brazilian air market suffered major changes, starting with the opening of the market and culminating with increasing competition in the airline market. These factors, coupled with the country’s economic stability, and the ease to credit, generated a significant increase in demand in the last decade. Current infrastructure of airports could not keep up with the growing market, which led to the situation faced daily in Brazilian airports: crowded waiting rooms and constant delays in flights. Within this context, this work aims to evaluate the quality of services within Porto Alegre Airport/Salgado Filho. Quality function Deployment tool (QFD) is used as the main tool for evaluating the levels of quality. The requirements have been identified and prioritized with the application of market research, and subsequently analyzed by the statistical tool Principal Component Analysis (PCA). The result was the construction of a survey instrument to assess airports, statistically valid, and a methodology to weave strategic guidelines for implementation of improvements.

Index Terms—Quality Function deployment (QFD), quality service, airport’s customers prioritization

Cite:Fernanda D. Weber, Aline C. B. Mancuso, Luiz A. S. Senna, and Márcia E. S. Echeveste , "Quality Function Deployment in Airport Terminals: The Airport of Porto Alegre Case," Journal of Traffic and Logistics Engineering, Vol. 1, No. 2, pp. 222-227,  December 2013. doi: 10.12720/jtle.1.2.222-227
Copyright © 2018-2022 Journal of Traffic and Logistics Engineering, All Rights Reserved